Complaint Policy

Southwest University is committed to providing students quality education and the same service the University is known for and recognized.
 

Should a student have a complaint with the University the student has the right to seek a resolution.
 

A complaint is a dissatisfaction occurring when a decision, act or condition (based upon factual data) affects the student in a negative manner. Complaints can fall into areas such as, but not limited to, academic, financial, faculty, administrative, and other areas of decisions and procedures.
 

The University will review any complaints from a student in a fair and timely manner.
 

Southwest University desires to maintain a climate of acceptance where student, faculty, staff and administration can achieve an atmosphere of collaboration allowing complaints to be resolved informally achieving early resolution.
 

A student wishing to present a complaint should contact Student Services to discuss the complaint with a staff member. If the staff member is unable to assist with the complaint, the student will be instructed to file a written complaint with Student Services. The complaint should include a description of the specific complaint / allegation and the outcome the student is seeking. Student Services will submit the complaint to the President. The student will receive a formal reply from the President within fourteen days.
 

A student or any member of the public may file a complaint with the University's accrediting agency: The Distance education and Training Council (DETC).
 

DETC has an "Online Complaint System" which enables individuals to file a complaint directly from the DETC website. The complaint form may be found at www.detc.org (select "Contact Us" and select the link in the left hand column). All complaints should be submitted using this form. For those who cannot access the internet, written complaints will be accepted. Send to: DETC, 1601 18th Street, NW, Suite 2, Washington, DC 20009-2529. A complaint may also be filed with The Board of Regents, State of Louisiana, P.O. Box 3677, Baton Rouge, LA 70821-3677.